Policy documentation · Reviewed August 2026Order now

Delivery & Payment

Name: Sideris Botanica
Address: Komninon 14, 551 32 Kalamaria, Greece, GR
Telephone: +30 915 170 818

Sideris Botanica delivers botanical dietary supplements and wellness formulations across Greece using trusted domestic courier networks. Every parcel is dispatched promptly to support your daily nutritional routine with dependable and timely home transit.

1. Delivery methods

Doorstep delivery

Courier shipping with tracking to your registered street address, including building number, apartment, city, and postal code. Shipments exceeding €48 may require a recipient signature.

Pickup point

Collection from an authorized pickup point or automated locker. Uncollected parcels remain available for 7 days prior to return to our facility.

2. Timeframes and costs

Service	Delivery time	Cost
ACS Courier	1-2 business days	€3.50
Geniki Taxydromiki	1-3 business days	€3.90

Transit estimates reflect working days from dispatch. Shipments directed to remote locations may require 1-2 additional days.

Standard delivery is complimentary on orders exceeding €48 within Greece; orders below this amount incur a fee of €3.50.
Shipments arrive within 1-2 working days following dispatch.
Orders submitted prior to 12:30 on regular working days leave our facility the same day.
Unopened items retained in their original packaging may be returned within 30 days of receipt.
Payment: cash on delivery, bank transfer.

3. Order processing

Orders logged before 12:30 on a standard working day leave our facility that day. Submissions after this cutoff, on weekend days, or on statutory holidays ship the next working day. An automated email receipt with the assigned order code follows immediately upon submission.

Products are packaged using multi-layer insulated thermal bubble wrap, corrugated cardboard boxes, and tamper-evident outer tape to protect glass containers and sealed bottles from temperature shifts, light exposure, and impact during transport.

4. Tracking your parcel

Once your order is processed, a tracking number is automatically dispatched via email and SMS notification, allowing real-time tracking through the courier web portal.

5. Lost or delayed parcel

Should shipment tracking show no progress for 5 business days, notify us at [email protected] with your order reference. We initiate an investigation with the carrier and provide either a replacement dispatch or a full refund, per your instruction, within 10 business days of your report.

6. Damaged on arrival

Inspect the parcel upon arrival. If outer damage or broken safety seals are visible, document the parcel with photographs, reject the delivery or sign with reservation, and notify our customer service within 48 hours for immediate replacement.

7. Payment methods

Cash on delivery

Provide payment directly to the delivery agent upon handover of the parcel. Upfront payment is not required.

Bank transfer

Transfer the amount to our business bank account, using the details provided at checkout and in your confirmation email. We release the shipment once funds clear, typically within one business day.

Settlement is accepted via Cash on delivery, Bank transfer. Our staff never requests payment card numbers or online banking credentials via phone or email.

8. Delivery outside Greece

Dispatch is available to designated jurisdictions. Applicable shipping fees and transit estimates appear during checkout prior to final payment. The recipient remains responsible for any local import duties.

9. Questions about this policy

Send an inquiry to [email protected] or reach us by telephone at +30 915 170 818 during Mon-Fri 08:00-15:30, Sat 09:30-14:00. A response is provided within one working day.

Merchant: Sideris Botanica I.K.E.
Registered address: Komninon 14, 551 32 Kalamaria, Greece
Email: [email protected]
Phone: +30 915 170 818
Working hours: Mon-Fri 08:00-15:30, Sat 09:30-14:00
Registration: ΑΦΜ: 543469336