Privacy Policy

1. Who is responsible

Sideris Botanica I.K.E., located at Komninon 14, 551 32 Kalamaria, Greece. Inquiries concerning data protection should be directed to [email protected].

2. Legal framework

Data processing adheres to statutory standards under the General Data Protection Regulation (GDPR) along with applicable statutes in Greece. In the event of a discrepancy between these terms and statutory law, governing legislation takes precedence.

3. What we collect

To fulfill purchase transactions, we record recipient details: full name, destination address, email, contact telephone, and cart items. Payment card information is neither handled nor retained on this server. Standard browsing generates technical metrics, including IP addresses, client browser versions, and page views, logged via the cookies detailed below.

• Customer contact and shipping details: full name, street address, postal code, city, email address, telephone number.
• Transaction and purchase history: ordered items, preferred delivery method, order totals, and fulfillment logs.
• Technical telemetry and device diagnostics: IP address, device type, browser metadata, and access timestamps.
• Customer support communications: correspondence records, delivery instructions, and service requests.

4. Why we use it

• Order execution, logistics management, and return processing.
• Customer communication, inquiry resolution, and transactional status notifications.
• Platform security maintenance and aggregate usage monitoring.
• Dissemination of product bulletins, contingent upon explicit consent, with an unsubscribe mechanism included in every message.

5. Cookies and browser data

This platform places small text files within your browser. Essential cookies maintain checkout and cart continuity and cannot be deactivated. Analytical cookies evaluate page engagement on an aggregated basis. Commercial tracking cookies require explicit consent via our cookie interface. Consent can be revoked at any time through site controls or browser preferences; consult the Cookie Policy for specific entries.

6. Third-party data recipients

Postal carriers receive necessary transit information. Payment clearing services receive billing essentials to execute charges. Technical infrastructure and analytics vendors handle data strictly under contract as data processors. We do not trade or sell customer data.

Sideris Botanica operates exclusively within Greece and does not direct services to residents of the United States; nevertheless, customer personal data is never sold, leased, or traded under any circumstances.

7. Data retention schedules

Commercial transaction records remain archived for the statutory duration required by fiscal regulations, followed by deletion. Registered user profiles persist until account termination. Analytical telemetry is retained for 14 months.

8. Your rights

Under the General Data Protection Regulation (Regulation (EU) 2016/679) and Greek Data Protection Law 4624/2019, customers have the right to request access to their personal data, rectification of inaccurate records, erasure of data, restriction of processing, data portability, and the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA).

9. Security

Sideris Botanica does not process, store, or transmit payment card numbers because transactions are completed exclusively via Cash on Delivery at no additional surcharge or Direct Bank Transfer directly through the customer's independent banking institution.

10. Questions about this policy

Send an inquiry to [email protected] or reach us by telephone at +30 915 170 818 during Mon-Fri 08:00-15:30, Sat 09:30-14:00. A response is provided within one working day.

Merchant

Sideris Botanica I.K.E.

Registered address

Komninon 14, 551 32 Kalamaria, Greece

Email

[email protected]

Phone

+30 915 170 818

Working hours

Mon-Fri 08:00-15:30, Sat 09:30-14:00

Registration

ΑΦΜ: 543469336