Policy documentation · Reviewed August 2026Order now

Returns & Refunds

Name: Sideris Botanica
Address: Komninon 14, 551 32 Kalamaria, Greece, GR
Telephone: +30 915 170 818

Purchases from Sideris Botanica qualify for return within 30 days of confirmed delivery, without stated justification. This document specifies return criteria, procedure, shipping expense allocation, and refund timelines.

1. Conditions

To qualify for a return within the 30-day window, dietary supplement bottles must remain completely unopened, in their original outer carton, with intact factory safety seals, undisturbed shrink wrapping, and accompanied by the original receipt or packing slip.

In compliance with Greek consumer protection statutes and European Union public health regulations, any dietary supplement, botanical liquid, or consumable wellness item that has been opened, unsealed, or compromised in packaging integrity cannot be accepted for return or refund due to health protection and biosecurity reasons.

2. Return procedure

Submit a return request to [email protected] including your order reference number and reason for return.
Receive Return Merchandise Authorization confirmation and the designated Greek return warehouse address.
Pack items securely in original protective packaging with seals intact to avoid transit damage.
Receive the refund via original bank transfer or direct bank reimbursement within 3-10 business days after the returned item passes biosecurity and hygiene inspection.

3. Who pays return shipping

For items that arrive defective, damaged, or incorrect, our company assumes return costs by issuing a prepaid shipping label or scheduling courier collection. For standard changes of mind, return transport is funded by the buyer, with no restocking penalties deducted.

4. Refund timing and method

Refunds are processed within 3 business days following successful intake inspection. Orders paid by cash on delivery are reimbursed via bank transfer to your nominated account; direct bank transfers return to the originating account. Financial institutions generally credit funds within 1-5 business days.

5. Resolution guidelines by circumstance

Situation	What we do	Cost to you
Damaged in transit	Replacement or full refund	None
Wrong item delivered	Proper product dispatched and erroneous unit retrieved	None
Parcel lost	Replacement dispatch or full reimbursement following carrier inquiry	None
Faulty on arrival	Replacement or full refund	None
Changed your mind	Complete reimbursement of the product purchase price	Return shipping only

6. Exchanges

To request an alternative formulation, package size, or item, complete the return procedure and submit a separate purchase; we credit the returned goods upon receipt. If the replacement arises from our fulfillment error, the replacement shipment is dispatched free of charge.

7. Cancelling an order

Cancellations incur no fee if requested prior to order fulfillment. Contact [email protected] citing your order reference. Once a parcel is dispatched, standard return conditions apply.

8. Questions about this policy

Send an inquiry to [email protected] or reach us by telephone at +30 915 170 818 during Mon-Fri 08:00-15:30, Sat 09:30-14:00. A response is provided within one working day.

Merchant: Sideris Botanica I.K.E.
Registered address: Komninon 14, 551 32 Kalamaria, Greece
Email: [email protected]
Phone: +30 915 170 818
Working hours: Mon-Fri 08:00-15:30, Sat 09:30-14:00
Registration: ΑΦΜ: 543469336